Job Description
The Sr. Director of Strategic Solutions leads a team focused on developing and executing innovative, high-growth, non-clinical solutions across multiple customer verticals to maximize the value of current offerings based on market and customer needs. Reporting to the VP, Market Strategy and Strategic Solutions, this role is responsible for driving solution innovation, ensuring operational readiness for launch, and aligning stakeholders to achieve market success. The Sr. Director champions an agile approach to solution development, collaborating across the business to repackage or refine existing products and solutions, enabling rapid market entry and sustainable growth. By working closely with cross-functional teams, this role assesses market opportunities, builds business cases, and ensures seamless integration from concept through commercialization. Fostering a culture of innovation, the Sr. Director is pivotal in improving ROI, reducing operational waste, and enhancing the organization's competitive advantage.
This position may be based as a hybrid (in office min 3 days/week) from any Quest office location in the U.S.
Salary Range: $190,000 - $220,000/year + 25% Annual Incentive Plan + LTI
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• ...and so much more!
Responsibilities
- Incubator Leadership and Innovation Strategy: Lead an incubator-style team to identify, design, and execute innovative solutions that maximize the value of current offerings. Champion strategic initiatives that leverage new capabilities to meet emerging customer needs and adapt to market dynamics.
- Product & Solution Optimization: Reimagine and enhance existing products to better align with evolving market and customer needs. Develop strategies to optimize product lifecycles, emphasizing diversification and expansion within high-growth verticals to drive sustainable value.
- Strategic Ideation and Opportunity Sourcing: Source and triage new opportunities with a disciplined, data-driven approach, prioritizing ideas based on strategic alignment, potential ROI, and alignment with company objectives. Focus on initiatives with the highest potential impact, ensuring resource allocation is optimized for value creation.
- Validation and Market Research: Conduct rigorous research to confirm strategic fit, understanding core customer problems, unmet needs, opportunity sizing, and competitive landscape. Collaborate with cross-functional teams to validate ideas against KPIs, ensuring concepts are both viable and aligned with organizational goals.
- Proof of Concept and Testing: Guide the development of minimally viable products (MVPs) and oversee pilot programs with real-world customers. Integrate stakeholder feedback to refine solutions before scaling, reducing risks and focusing investments on high-impact, validated concepts.
- Scaling and Operational Integration: Manage the transition of validated solutions from incubation to commercialization, coordinating handoffs to ensure a seamless integration into standard operations. This includes clear documentation, knowledge transfer, and cross-departmental alignment to facilitate sustainable execution.
- Stakeholder Engagement and Cross-Functional Collaboration: Act as the central connector across the organization, aligning stakeholders around shared goals and a unified strategic direction. Facilitate cross-functional collaboration, reduce redundancy, and ensure resources are deployed effectively, so that projects progress efficiently from concept through commercialization.
- Change Management and Business Case Development: Develop and present compelling business cases that clearly communicate the strategic value and "What's In It For Me" (WIFM) for internal stakeholders. Demonstrate each solution's potential for profitability, competitive differentiation, and customer impact, securing buy-in and support across functions.
- Agile Team Leadership: Build and nurture a responsive, high-performing team capable of adapting to shifts in market dynamics and internal priorities. Focus on fostering a culture of learning, experimentation, and resilience, positioning the team to lead high-stakes projects effectively.
- Performance Measurement and Continuous Improvement: Establish and monitor KPIs to track solution speed to market, ROI, customer satisfaction, and operational impact. Conduct ongoing evaluations to refine strategies, focusing on maximizing efficiency, impact, and customer value over time.
- Operational Efficiency and Resource Prioritization: Champion a lean, data-driven approach to solution development that emphasizes reducing waste, optimizing resource allocation, and maximizing ROI. Prioritize high-impact projects, redirect resources as needed to prevent sunk costs, and focus efforts on initiatives that align with market needs. Use MVP testing and real-time customer feedback to validate concepts early, ensuring efficient use of resources throughout the development process.
- Process Optimization and Redundancy Reduction: Continuously refine processes to streamline handoffs, minimize rework, and eliminate redundancies across teams. Work closely with functional leaders to identify synergies, reduce overlapping efforts, and ensure that resources are used effectively to accelerate projects from concept to commercialization, ultimately enhancing both speed and quality of delivery.
Qualifications
- 7+ years of healthcare industry experience preferred; Minimum 12+ years of success in a marketing role
- Bachelor's Degree is required, MBA preferred
- Experience leading high performing teams and building strong team cultures
- Up to 50% business travel required
- Ability to lead diverse, cross-functional teams and in a matrix environment
- Ability to serve on Executive Leadership Team of business line (e.g. customer segment, region, etc.)
- Excellent project leadership skills to hold team members accountable for delivery on goals and expectations
- Superior communication skills including ability to deliver formal business presentations to executive leadership
- Superior strategic thinking and analytical skills to synthesize market/customer insights to identify business opportunities and paths to overcome business challenges
- Strong capabilities in leading others to analyze data and demonstrate quantifiable opportunities or results
Competencies
- Creativity; Decision Quality; Dealing with Ambiguity; Perspective; Strategic Agility
- Priority Setting; Planning; Directing Others; Delegation
- Command; Managerial Courage; Conflict Management; Confronting Direct Reports; Hiring and Staffing
- Perseverance; Action-Oriented; Drive for Results
- Presentation Skills; Comfort around higher management; Political Savvy
- Customer Focus; Motivating Others; Negotiating; Composure; Dealing with Paradox; Building Effective Teams
About the Team
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
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